
34 / Caller Guide
People use the words interchangeably, but they describe two different things. Knowing the difference changes how you respond, what you report, and what law actually applies.
Any unwanted, unsolicited contact (calls, texts, email) sent in bulk — usually legal-but-annoying telemarketing.
Unwanted contact plus fraud — the caller lies to steal money, information, or access.
Every report filed here lets you mark a scam_likelihood score (0\u2013100) separately from the call category. So a number can be logged as spam (low scam score \u2014 annoying but not fraudulent) or scam (high score \u2014 deception involved), and the two are tracked distinctly. That distinction matters: it changes whether the priority is a TCPA consent claim or a fraud referral to law enforcement.
Not legal advice
This guide is general information, not legal advice. For your specific situation, consult a TCPA attorney or report fraud to the FTC and FCC.